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Lifetime Warranty
Terms and Conditions
Warranty Information
Where you are deemed to be a ‘consumer’ as defined by any relevant
state or Commonwealth law of Australia, certain conditions
and warranties cannot be excluded, restricted or modified. These
are known as ‘statutory warranties’. Nothing herein shall or shall
have the effect of excluding, restricting or modifying any term of
the contract to the extent that such exclusion, restriction would
render such term void.
Any term, to the extent permitted by Law including all implied warranties
and conditions are excluded except as provided in these
Terms and Conditions and any term which could be alleged to be
a condition or term of the contract and which does not form part
of this warranty or is implied by legislation is expressly excluded
and is to be disregarded.
As a consumer, you have the benefit of both statutory warranties
and any other warranties that are provided by Rhino-Rack upon
the purchase of your product. These Terms and Conditions provided
by Rhino-Rack are known as ‘voluntary warranties’.
Conditions and Exclusions:
1. This warranty extends to the original retail customer or
recipient of the product (in the case of acquisition as a gift or
promotion) and it is not transferable.
2. As the original retail customer or recipient, you must return
the completed warranty registration card if provided with the
product or register the product online, within 21 days of the
date of purchase of the product.
3. This warranty is effective from the date of purchase of the
product, if other conditions described in these Terms and
Conditions are met.
4. Original proof of purchase of the product or the receipt will be
required for any warranty claim to be considered.
5. Rhino-Rack warrants your product against any manufacturing
defect in materials or workmanship for as long as you own it,
subject to the following:
a. Items that are capable of rust or other environmental
degradation, including but not limited to powder-coated steel
and zinc plated steel component products, carry a 3-year
warranty calculated from the date of purchase of the
product.
b. Luggage boxes carry the warranty period as specified by the
original manufacturer.
c. Imported products that are stipulated by the exporter to
carry a 3-year warranty will only carry a 3-year warranty.
d. Any defect in materials or workmanship, which at the time
of purchase of the product ought to have revealed to you by
examination of the product.
e. Rhino-Rack does not have any liability or responsibility under
this warranty where, caused by conditions beyond
Rhino-Rack’s control including, but not limited to any cost,
loss, misuse, neglect, accidents, attachment of accessories
not originating from Rhino-Rack, act of God, overloading
beyond recommended capacity or other improper treatment
of the product, including incorrect assembly or fitment by
the purchaser, retailer or any other third party.
f. This warranty only applies for manufacturing faults, and does
not cover components, which by their nature may
reasonably require periodic replacement due to normal wear,
degradation or consumption.
g. No warranty is given for defects or damage caused by modifications
to the vehicle or the product or the users failure to
properly secure cargo as recommended by Rhino-Rack.
h. The warranty does not extend to consequential or incidental
damage, including but not limited to damage to your vehicle,
cargo or to any other person or property.
i. It is your responsibility to maintain the product adequately,
and any components subject to wear through use or exposure
to the elements are inspected periodically and replaced
with Rhino-Rack parts as required.
j. No warranty is provided for failures caused by inadequate
maintenance nor non-compliance to fitting instructions
supplied by Rhino-Rack. Rhino-Rack recommends that our
products be removed from your vehicle for regular cleaning
and when not in use for extended periods.
k. For Product(s)/component(s) with a 3-year warranty, the
warranty period shall remain effective from the time of
original retail purchase – the validity date shall not be altered
by subsequent supply of any replacement product under the
Terms and conditions of this warranty.
By purchasing your Rhino-Rack product you have agreed to be bound by the following
Terms and Conditions.
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Remedies
6. Subject to the limitations and exclusions below, Rhino-Rack will
remedy defects in material and workmanship during the warranty
period, by:
a. Repairing or replacing (at Rhino-Rack’s option) the defective
component (s) without charge for parts or labour to the
original purchaser.
b. The cost of returning the component(s)/product(s) and the
proof of purchase back to the place where the product was
purchased will be the responsibility of the purchaser.
For any specific questions about the RHINO-RACK warranty,
please contact your nearest RHINO-RACK dealer or the dealer
where the product was purchased. Information about dealers can
be found on www.rhinorack.com
Warranty registration is available online by visiting our website,
www.rhinorack.com
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