Is it safe to use my credit card when I order?
Yes, we have a completely secure merchant account system that automatically
checks your credit card number and deposits the money into our bank account
without anyone even seeing your credit card or your information. So it's completely
secure.
How will my item be shipped?
All orders will be shipped via Fed Ex, UPS or USPS, depending on item will determine how your item will be shipped.
How long does it take to receive my order?
Once your item has been placed it will be shipped on same or next businss day. After item has been shipped you should receive your item within:
Ground- 5-7 business days.
2 or 3 Day- Item will ship out next business day(depending on when order was placed)and will receive in 2 or 3 business days.
Do you accept checks or money orders?
Yes, Money orders are accepted as long as they can be drafted within U.S, Checks are welcome made payable to Family Tent Camping/Randy McCauley
Your product will be shipped after check/money order has cleared
Send payment to:
3708 Lakeview Dr.
Winnebago, ILLinois. 61088
What is your return policy ?
Click here to view
our return policy
Do you take international orders?
Unfortunately not at this time, just orders placed in the United States.
How can I place my order if I have problems with your website?
If you should have any difficulties placing your order online please give us
a call @ 877-864-5609 and we would be happy to take your
order over the phone.
How can I contact Customer service?
Please contact us with your questions,comments or concern will be handled within 1-2 business days.
Do I have to pay sales tax on my purchase?
No, unless your purchasing within Illinois.
What happens if my item is placed on Backorder?
Please refer to our return policyClick here to view
our return policy
.
Do you offer a warranty?
Yes, We offer a manufacturers warranty, please refer to our Warranty pageClick here to view
our warranty page
.
How can I contact Customer service?
Please contact us with your questions,comments or concern will be handled within 1-2 business days.
Do I have to pay sales tax on my purchase?
No, unless your purchasing within Illinois.
Do you offer a warranty?
Yes, We offer a manufacturers warranty, please refer to our Warranty pageClick here to view
our warranty page
.
Is it necessary to seam seal my tent before using the first time?
No, all our tents offered are seam sealed and Ready for camping! For continued and prolonged use of your tent we recommend reviewing the manufacturers maintenence guide supplied with your purchase.
What is your policy for exchanging an item?
Please refer to our return policyClick here to view
our return policy
.