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Limited Warranty:
What Is Covered:
Eureka! warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
Warranty Term:
Consumer Tents and Aluminum Pole Screen Houses: the life of the product
Steel Pole Screen Houses: 3 years from the date of purchase
What Is Not Covered:
Consumer Tents and Aluminum Pole Screen Houses:
Eureka! shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultraviolet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.
Alterations or Modifications:
DO NOT misuse, modify or alter this product in any way from its condition at the time of sale. Alteration, modification or any use of this product contrary to the accompanying written instructions shall void the warranty. Moreover, any misuse, alteration or modification of the product shall absolve Johnson Outdoors Inc of any liability for property damages or injuries sustained as a result of such misuse, modification or alteration.
Steel Pole Screen Houses:
Eureka! shall not be responsible for normal wear and tear or for damages caused by shipping, accidents, misuse, alterations, or improper installations. Additionally, although we manufacture Eureka! products with quality fabrics, we are not responsible for the negative effects of climate, pollution, acts of God, and long or semi-permanent installations. Because these shelters are temporary structures, it is necessary that any Eureka! shelter be installed and maintained according to the manufacturer’s instructions.
Eureka! shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g. Ultraviolet (UV) light damage, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.
THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL EUREKA! BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What Eureka! Will Do:
Consumer Tents, Aluminum Pole Screen Houses,
Steel Pole Screen Houses, and Solar Shades:
If after inspection we find that a product failed due to a manufacturing or material defect, we will repair or replace the product, at our option, without charge.
How To Obtain Warranty Service:
Consumer Tents, Aluminum Pole Screen Houses,
Steel Pole Screen Houses, and Solar Shades:
Return the product, freight prepaid, to the Eureka! dealer from whom it was purchased, or contact Eureka!’s Customer Satisfaction department for return authorization: toll free 1-800-572-8822.
Collect shipments or shipments without return authorization cannot be accepted.
The product registration card packaged with our product need not be returned for the warranty to be effective and for you to receive warranty service.
Contact Eureka!’s Customer Satisfaction Department: toll free: 1-800-572-8822. Direct shipments without speaking to a customer service representative by law cannot be accepted.
Repairs of Consumer Tents and Aluminum Pole Screen Houses:
If your Eureka! product needs service or repair due to normal wear and tear, animal attack, accident or some other reason that is not covered under the warranty we will provide the necessary service for a reasonable charge, plus shipping and handling. We require that products accepted for any repair be properly cleaned according to our recommended care instructions. Please send your product or component that requires repair (e.g. tent fly), postage prepaid, along with a description of what needs attention. For service and repairs, please contact our Customer Satisfaction Department: toll free 1-800-572-8822.
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